Shipping policy

Shipping Policy

Shipping within Australia

Verion Labs currently ships to addresses within Australia only.

Orders are dispatched using Australia Post. Available shipping options and applicable charges are shown at checkout.

Shipping rates

Our current shipping rates are:

  • Standard Shipping: $10.95
  • Express Shipping: $15.95
  • Free Standard Shipping: Available on orders of $200 AUD or more

The free-shipping threshold is calculated after discounts and before any applicable taxes or additional charges.

Express shipping remains available as a paid option on qualifying orders.

Order processing

Orders are generally processed and prepared for dispatch within 1–2 business days.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, product launches or public-holiday closures, processing may take longer. Any significant delays will be communicated where reasonably possible.

Delivery timeframes

Delivery timeframes begin after an order has been dispatched.

Australia Post delivery estimates vary depending on the origin, destination, service selected and current network conditions. Standard Parcel Post generally begins from an estimated two or more business days, while Express Post is Australia Post’s fastest domestic parcel service. These estimates are not guaranteed and may be affected by weather, traffic, remote destinations or carrier disruptions.

Customers can use Australia Post’s delivery-time calculator for a more specific estimate based on their postcode.

Tracking

Once your order has been dispatched, tracking information will be sent to the email address or mobile number provided at checkout.

Tracking updates are managed by Australia Post and may take some time to appear after the parcel has been lodged. Parcels can be tracked through Australia Post using the tracking number supplied.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your:

  • Street address
  • Unit or apartment number
  • Suburb
  • State
  • Postcode

Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Verion Labs is not responsible for delays, returns or losses caused by incorrect or incomplete delivery information supplied by the customer.

PO Boxes and parcel lockers

Orders may be sent to valid Australian PO Boxes and Australia Post Parcel Lockers where the selected service and parcel dimensions permit.

Customers are responsible for ensuring that the address details are entered correctly and that the receiving location can accept the parcel.

Authority to leave and safe drop

Australia Post may offer delivery options such as Safe Drop, redirection or collection through its MyPost services, depending on the parcel and delivery address. These options are administered by Australia Post and may not be available for every order.

Where a customer authorises a parcel to be left in a safe place, responsibility for the parcel passes to the customer once Australia Post records it as delivered.

Delayed parcels

Carrier delivery estimates are indicative only and are not guaranteed.

If your parcel is taking longer than expected:

  1. Check the tracking information provided.
  2. Allow for any Australia Post network delays or service disruptions.
  3. Contact Australia Post through its tracking support services if required.
  4. Contact Verion Labs if the parcel remains unresolved.

We will provide reasonable assistance with an Australia Post enquiry, but final delivery investigations and outcomes are subject to the carrier’s processes.

Lost or missing parcels

If tracking indicates that a parcel has been delivered but you cannot locate it, please:

  • Check around the delivery location.
  • Ask other members of the household or workplace.
  • Check for a collection card or safe-drop location.
  • Contact Australia Post.

Please also contact Verion Labs with your order number and tracking details.

A replacement or refund will not be issued until the carrier investigation has been completed and the parcel has been confirmed as lost or otherwise eligible for compensation.

Damaged parcels

If your order arrives damaged, contact us as soon as possible and include:

  • Your order number
  • Clear photographs of the outer packaging
  • Clear photographs of the damaged product
  • A description of the issue

Please retain all packaging and damaged items until we have reviewed the claim.

Returned parcels

If a parcel is returned to Verion Labs because of:

  • An incorrect or incomplete address
  • Failure to collect the parcel
  • Refusal of delivery
  • An inaccessible delivery location

the customer may be required to pay an additional shipping charge before the order is sent again.

Original shipping charges are not refundable where the carrier attempted delivery using the information supplied at checkout.

Order changes and cancellations

Contact us promptly if you need to change or cancel an order.

We cannot guarantee changes or cancellations once processing has begun. Once an order has been dispatched, it cannot be cancelled and will be subject to our applicable returns policy.

Public holidays and service disruptions

Processing and delivery may be delayed during:

  • Australian public holidays
  • Peak retail periods
  • Severe weather
  • Carrier disruptions
  • Natural disasters
  • Events outside our reasonable control

Current Australia Post disruptions and delivery information should be checked directly with the carrier.

Contact

For shipping enquiries, contact:

Verion Labs
Email: info@verionlabs.com.au

Please include your order number in all correspondence.