Refund policy
Returns & Refund Policy
Effective Date: 10/07/2026
Returns & Refund Policy
At Verion Labs, we are committed to providing quality products and excellent customer service.
If you experience an issue with your order, please contact us and we will work with you to resolve it promptly.
This policy operates alongside your rights under the Australian Consumer Law, which cannot be excluded or limited.
Change of Mind
Due to the nature of our products, Verion Labs does not accept returns or provide refunds for change of mind once an order has been dispatched.
Please review your order carefully before completing your purchase.
Damaged or Incorrect Orders
If you receive a product that is:
- Damaged during transit;
- Incorrect;
- Missing from your order; or
- Arrives in an unsatisfactory condition,
please contact us within 48 hours of receiving your order.
To help us assess the issue, please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging (where applicable)
We will review the information and work with you to provide an appropriate resolution.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement or refund where a product:
- Has a major failure;
- Is significantly different from its description;
- Is not of acceptable quality; or
- Does not meet the consumer guarantees provided by Australian law.
Nothing in this policy limits your rights under the Australian Consumer Law.
Refund Process
Where a refund is approved, it will generally be processed using the original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Return Authorisation
Please do not return products without first contacting Verion Labs.
Where a return is approved, we will provide instructions for returning the item.
Unauthorised returns may experience delays in processing.
Incorrect Shipping Address
Customers are responsible for ensuring their shipping details are accurate at checkout.
If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be re-dispatched.
Lost Parcels
If your parcel is delayed or appears to be lost, please contact us as soon as possible.
We will work with the shipping provider to investigate and keep you informed throughout the process.
Cancellations
Orders may only be cancelled before they have been processed for dispatch.
Once an order has entered the fulfilment process or has been dispatched, it may no longer be possible to cancel.
If you need to make a change, please contact us as soon as possible after placing your order.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Verion Labs