Privacy policy

Privacy Policy

Effective Date: 10/07/2026

1. Introduction

Verion Labs ("Verion Labs", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit www.verionlabs.com.au, make a purchase, contact us or interact with our website.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with our website, we may collect:

Personal Information

  • Name
  • Email address
  • Phone number (if provided)
  • Shipping address
  • Billing address
  • Order history

Payment Information

Payments are securely processed by third-party payment providers such as Shopify Payments, Stripe, PayPal or other supported providers.

Verion Labs does not store your complete credit or debit card details.

Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage
  • Pages visited
  • Referral sources

3. How We Use Your Information

We use personal information to:

  • Process and fulfil orders
  • Respond to customer enquiries
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and services
  • Detect fraud and maintain website security
  • Comply with legal obligations

Where you have provided consent, we may also send educational content, research updates, newsletters and product announcements.

You may unsubscribe at any time.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember shopping cart contents
  • Improve website performance
  • Measure website traffic
  • Analyse visitor behaviour
  • Support marketing activities

You can disable cookies through your browser settings; however, some website functionality may be affected.

5. Analytics

We may use services including:

  • Google Analytics
  • Google Search Console
  • Microsoft Clarity
  • Shopify Analytics

These services help us understand how visitors use our website so we can improve content, navigation and user experience.

6. Marketing Communications

If you subscribe to our newsletter, we may send:

  • Research Library articles
  • Educational resources
  • Product announcements
  • Company updates

You may unsubscribe at any time using the link included in every email.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers only where necessary to operate our business, including:

  • Shopify
  • Payment providers
  • Shipping providers
  • Email marketing platforms
  • Website analytics providers
  • Government authorities where required by law

Each provider is responsible for handling your information in accordance with its own privacy practices.

8. Data Security

We take reasonable steps to protect personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration

While we implement appropriate security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

10. Your Rights

Subject to applicable Australian privacy laws, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your details
  • Request deletion where appropriate

To make a request, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

12. Children's Privacy

Verion Labs does not knowingly collect personal information from individuals under 18 years of age.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes become effective immediately upon publication on this website.

The latest version will always be available on this page.

14. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Verion Labs

📧 info@verionlabs.com.au